SHIPPING POLICY
PRIVACY POLICY
We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also may also record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell or trade your personally identifiable information to anyone.
SECURITY POLICY
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) certificate is the industry standard and among the best available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
LIABILITY
Hot Products Engineering devices MUST be installed by an experienced mechanic. If there is evidence that the device was not installed properly or used in damp conditions, Hot Products Engineering is not liable for any damages to property or persons.
WARRANTY
We offer a confident, 2 year exchange guarantee on every product against manufacturer’s product defect. Please call customer service at 1 (925) 998-7363, in advance to obtain an RMA number (Return Merchandise Authorization) for defect in manufacturer workmanship within 2 years of purchase date.
30 DAY MONEY BACK GUARANTEE
We offer a 30 day Money Back Guarantee if the product is damage free and it does not meet your expectations.
SHIPPING POLICY/DELIVERY POLICY
All orders will ship within 1-2 business days from the date of payment. All North America packages will be sent via USPS. When shipping overseas, customs can delay packages by up to 6 weeks. This doesn't happen often, but it can happen.
If the shipping address is different from the address provided through PayPal, please contact us prior to payment. If the PayPal addresses are different, and no special instruction has been provided, Hot Products Engineering will send the order to the address provided through PayPal.
Ordering criteria and payment
Hot Products Engineering accepts payments through PayPal. You do not need a PayPal Account to pay for your items through PayPal:
You can choose the PayPal Option during checkout. After you submit your order click the "Pay Now" button. Scroll Down and you will see the option to pay with a Credit or Debit Card WITHOUT having to sign up for a PayPal account.
Packages will NOT be sent until the payment has been received. Customers are obliged to pay within one day of placing the order. Hot Products Engineering will provide you with one additional day (that's two days total). If payment has not been received on the second day, the transaction will be cancelled.
If you are having issues with PayPal or any other aspect of the transaction, please do not hesitate to contact us. We will work with you to accommodate your needs.
PLEASE NOTE: Out of state orders will not be charged sales tax; in-state orders will be charged 9.5% California sales tax.
